Quality & Process Improvement Branch

The role of the Quality and Process Improvement Branch is to guide and support the transformation of the Ministry of Health and the broader health system that is needed to achieve excellence in customer service, continuous improvement in health outcomes and other results, at reduced cost.

Attainment of the annual performance targets established in the Strategic and Operational Directions document, as well as providing support to others in their efforts to achieve the targets is one of the roles of the QPI branch.

The branch develops policy and programs to support the delivery of quality and value to improve care for patients, residents and clients, while improving the efficiency of services.

The branch also serves in an advisory capacity to the Strategy and Performance Management Branch on issues related to health system planning.

Initiatives/Responsibilities:

• Implementing Lean in the Ministry
• Supporting the adoption of Lean in the health system broadly
• Supporting the implementation of Lean government-wide
• Releasing Time to Care
• Quality Indicators/Quality Improvement Network
• Quality Insights Working Group (Quality Indicators)
• Patient Safety Strategy
• Quality Improvement Research Chair (partnership with SHRF)
• Patient Exit Surveys (HQC)
• Western Regional Training Center
• Provincial / Territorial System Efficiencies Working Group
• Knowledge Transfer
• Quality Summit (formerly the SAHO Conference)
• Virtual Library