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     Strategic Direction Patient- and Family-Centred Care Patient- and family-centred care is about providing respectful, compassionate, culturally responsive care that meets the needs, values, cultural backgrounds and beliefs, and preferences of patients and their family members in diverse backgrounds by working collaboratively with them. It is grounded in mutually beneficial partnerships among patients, families and healthcare providers. In Saskatchewan, patient- and family-centred care concepts were first explored by the Saskatoon Health Region (SHR) in 2005. Since then, the SHR has been actively engaging patients and families in planning, in development of policies and programs, and in quality improvement work. The Patient First Review report For Patients' Sake recommended that "the Saskatchewan healthcare system make patient- and family centred care (PFCC) the foundation and principle aim of the Saskatchewan health system through a broad policy framework to be adopted system wide". In response to this recommendation, a provincial framework for patient- and family-centred care was developed in consultation with health system stakeholders as well as patient and family advisors from the Saskatoon Health Region. The framework has been shared with stakeholders to guide their adoption of patient- and family-centred care. As indicated in the 2011-12 Strategic and Operational Directions for the Health Sector, patient- and family-centred care is a priority for the Saskatchewan health system, and the Saskatchewan health system is committed to moving forward with patient and family-centred care collectively as a system to improve the patient experience across the care continuum.
 Four core conceptsDignity and Respect. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care. Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making. Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose. Collaboration. Patients, families, health care practitioners, and hospital leaders collaborate in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care. (Institute for Patient and Family-Centred Care 2010) Saskatchewan FrameworkDocuments available for free download:
Related Links
Research, findings and recommendations on creating a more patient-centred health system and improving the performance, efficiency and cohesiveness of the organizations and individuals who make up the health system. Saskatoon Health Region's information on its policies and efforts to achieve client- and family-centred care. Non-profit organization based in the United States that promotes better understanding of, and practice in patient- and family-centered care. A leading source of information, education and engagement about improvement in health care. A non-profit that provides education and information to support patient-centred care. An independent nonprofit organization dedicated to advancing the principles of patient-centered care, through research and education to promote patient-centered care, and awards for excellence. Canadian healthcare organization in Ontario that has begun their journey of adopting patient- and family-centred care. The Center has adopted patient- and family-centred care since 1993 and has the largest patient and family advisor program in the U.S. |
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