Government of Saskatchewan
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    Thursday, February 23, 2012
Saskatchewan! Healthy people. A healthy province.
Putting Patients First - text with image of patient and heart

Lean is a patient-first approach that puts the needs and values of patients and families at the forefront and uses proven methods to continuously improve the health system. It is unique in that it engages and empowers employees to generate and implement innovative solutions, and to fundamentally improve the patient experience on an ongoing basis.

Early results are promising and show these efforts to be improving patient experience and outcomes, enhancing staff morale and engagement, increasing system productivity, and freeing-up provider time for patient care and improved service delivery.

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Some of the basics of what the Lean approach is all about.

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If you are leading, or participating on, a team that uses the Lean approach to improve Saskatchewan health care, there is an online training tool and discussion forum to help you. This training website is a place where your team can share your challenges and successes and learn from others. Also, the training can be used as a straightforward introduction to Lean concepts to help build awareness among your colleagues.

Access to Site and Troubleshooting: Access is currently limited to those working within the Saskatchewan health care system who are members of the Community Net (CNET) network. This includes employees of the Saskatchewan Ministry of Health, health regions and the Saskatchewan Cancer Agency, among others. Those individuals not currently part of CNET (for example, private physician offices and private pharmacies) will not be able to access the site at this time. This also means that the site will not be accessible from personal or home Internet networks.

If you have difficulty accessing the site, please contact the eHealth Service Desk: (306) 337-0600.

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Share details about your Lean initiative and/or learn about other Lean projects that have been completed, are under way, or are planned.

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A few videos which provide an introduction to lean healthcare and illustrate some examples of where lean is being applied in Saskatchewan health care settings.

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Initiatives to improve the way health services are delivered in Saskatchewan.

For a preview of how the Lean training website works, view short videos.

This independent agency measures and reports on quality of care in Saskatchewan, promotes improvement and engages its partners in building a better health system.

A made-in-Saskatchewan approach to applying the key lessons learned from other high-performing health systems, to transform the Saskatchwean health system into a coordinated, quality-focused system.

A hospital-ward-based provincial Lean initiative.

The Productive Leader uses the principles of Lean to reduce waste and variation in personal work processes to free up time for senior leaders and their teams to focus on more value adding activities such as strategic planning, thinking and mentoring. The focus is on leadership team development and email, meeting and workload management. There is also a series of self-development modules focused on areas such as communicating, influencing, stress management, problem solving, etc. Adoption of the Productive Leader in the National Health System in the UK demonstrated that it is possible for leaders to save around one day per week and administrative assistants to save around 6 hours per week. The recommended approach to The Productive Leader is to start with the senior leadership team who then model the new practices and behaviors thereby building credibility to spread best practice through the organization. The Productive Leader is a comprehensive, facilitated program involving entire teams, planned and delivered in-house by a facilitator and a project manager identified from within the organization itself.

News release, June 2010. Based on the successes of applying lean in the health sector, the Saskatchewan government is expanding training in Lean practices to all provincial ministries that have not yet begun incorporating the techniques into their workplace processes.



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